Two easyJet ads banned after BA complaints
11.06.09
The Advertising Standards Authority (ASA) has banned two press adverts for easyJet flights after receiving complaints from British Airways. One of the ads featured the text: ‘London to Sunny Spain from £30.99 single inc. taxes.’ Further text stated: ‘…not all routes flown from all airports.’ The second ad showed the headline ‘Winter fun.’ Additional text stated: ‘NEW from Gatwick Helsinki Salzburg Basel Lyon. Old favourites Geneva Milan Grenoble from only £29.99 single inc taxes.’
BA challenged whether the ads were misleading as important details were missing, such as the London departure airports, travel period for the offers, availability of the advertised fare of £30.99 to all the destinations listed in the first ad, as well as the destination airport name for Milan in the second ad.
The ASA found that easyJet could not provide sufficient data to show how many of the destinations featured in the first ad had been sold at or below the advertised ‘from’ price and therefore the claim could not be substantiated in full. The first ad was therefore found to be misleading.
The airline explained that, at the time the ad ran, it flew to both Milan airports from Gatwick at the same fare. However, because it could not substantiate this with sufficient data, the watchdog concluded that the second ad was also misleading. The ASA ruled that both of the ads must not appear again in their current form.
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